Roomanos Suite
Manage every guest request from a single phone. Roomanos Suite lets hotel staff track guest messages, food orders and complaints coming in through room QR codes in real time. Front desk, housekeeping and room service all share the same screen.
One app, four perspectives.
Live feed: guest messages, requests and complaints in real time.
Filtered messages: managed by category and status.
Per-room view: active and historical records for each room.
Food order tracking: partner restaurant summaries.
Features.
Instant push notifications
When a guest sends a message or order, the phone receives a push within seconds. Urgent items chirp three times; messages once. Works even when the app is closed.
Smart message management
Guest messages auto-classify into five categories: Request, Complaint, Suggestion, Praise and Other. Grouped by Today, Yesterday, This Week and Archive.
Status tracking
Tap once to move a message through New → To handle → In progress → Done. Shift handovers stay clean; arriving staff see open items immediately.
Live feed
A single screen for real-time orders, guest requests and room service status. A horizontal tab layout puts every view a tap away.
Food order tracking
Partner-restaurant orders land with time and room data. The 30-day restaurant summary shows how many orders came from each restaurant and how much revenue they generated.
Per-room view
Each room gets one card: today’s activity on top, historical entries below. No more digging through files to recall what room 204 needed.
Review-link statistics
A header counter shows how many times the room QR redirected to your Google, Tripadvisor or Booking review page in the last 30 days. Organic review traffic, made transparent.
Secure staff access
Each hotel has its own username and a one-time password. Access is revoked with a single tap on staff change; only the hotel owner reaches guest data.
Step by step.
A guest scans the room QR and sends a message or order — no account, no password, no app install.
The message is auto-categorised and pushed to the relevant staff phone.
Staff move the message through New, To handle, In progress and Done.
Partner-restaurant orders are mirrored to the restaurant and room service simultaneously.
After service the guest receives a review link; the click statistic is logged in the panel.
Designed for.
For boutique hotels, guesthouses and apartment operators. Small and mid-sized operations where the front desk, housekeeping and room service need a single coordinated interface, track guest requests, and measure operational quality.
Platform & status.
Ecosystem integration.
Roomanos Kitchen
Operations backend for hotel-restaurant orders.
Roomanos Hub
Routes partner-restaurant orders.
Roomanos GO
Hotel courier or partnered courier fleet.
In development
Google / Tripadvisor / Booking
Review-page redirects and click statistics.